299bef's Privacy Policy — your data is safe with us

When you create an account and use our services at 299bef, we collect certain specific information. This data is used solely to provide you with a better experience. We never collect information that is not necessary.

We collect only the data that is genuinely required to provide our services. Sensitive information such as your password is never stored in plain text.

299bef uses the data collected from you only for specific, lawful purposes. No information is shared for marketing purposes or with third parties without your consent.

• Account management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Customer Service: Our support team may access your information to resolve your issue quickly.
• Security Monitoring: To detect fraud, money laundering, and unauthorized access.
• Legal obligations: To meet regulatory requirements and complete KYC verification.
• Service improvement: Anonymous analytics are used to improve your experience.
• Promotional Communications: Offers and updates are sent only with your consent.

299bef employs international-standard technical and organizational measures to protect your privacy. Our security framework is reviewed and updated on a regular basis.

• SSL/TLS encryption: All data exchanged between your browser and our servers is encrypted with 256-bit SSL.
• Password Hashing: Your password is hashed using the bcrypt algorithm — no one can view it in plain text.
• Two-Factor Authentication (2FA): OTP-based login verification for an extra layer of security.
• Firewall & Intrusion Detection: Server-level protection against unauthorized access and DDoS attacks.
• Regular Security Audits: Regular system audits are conducted by third-party experts.
• Restricted access: Only authorized staff can access your information, and every access is logged.

299bef never sells your personal data. However, limited information may be shared with trusted partners solely to deliver our services. In every case, we ensure those partners uphold the same privacy standards we do.

• Payment Processor: Minimal financial details are shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Service: Identity verification data may be shared with designated verification agencies for KYC purposes.
• Legal authorities: Information may be disclosed to the relevant authorities where required by a court order or legal obligation.
• Cloud Service Provider: Stored in encrypted form on cloud servers for secure data retention.

Your data is never shared with any party outside the cases described above. All our partners operate under strict confidentiality agreements.

The 299bef website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your language preference and settings.
• Analytics Cookies: Collects anonymous statistics to understand site usage.

You can disable all non-essential cookies through your browser settings. Please note that doing so may limit certain features of the site.

299bef retains your data only for as long as necessary. Once the retention period expires, your information is securely deleted or anonymized.

• Active account information: Retained for the duration your account remains active.
• Closed Account Data: Up to 5 years after account closure, as required by legal obligations.
• Transaction records: Up to 7 years, in line with financial regulatory guidelines.
• Logs & Security Records: Up to 1 year.

As a 299bef member, you have important rights over your own data. We are committed to upholding those rights at all times.

• Right to Access: You can find out exactly what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain conditions.
• Data Portability: You may request a download of your data or ask for it to be transferred to another platform.
• Right to Restrict Processing: You can stop the use of your data for specific purposes.
• Right to object: You can object to the use of your data for marketing purposes.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

299bef services are intended for users aged 18 and above. We do not knowingly collect data from minors. If we confirm that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child's data may be held by us, please contact our support team immediately.

299bef may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after any update constitutes your acceptance of the revised policy.

The "Last Updated" date at the top of the page always reflects the latest version. We recommend checking this page regularly.

Contact us for any privacy-related questions, requests, or complaints. We aim to respond within 48 hours.

• Email: [email protected]
• Live Chat: Available 24/7 — click the chat icon in the bottom corner of the platform.
• Complaints procedure: Submit written complaints via email; you will receive a formal response within 7 business days.